Terugbetalingsbeleid
RETURNS
You can return your item within 14 days of receiving it.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at luxsimbijoux@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at luxsimbijoux@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luxsimbijoux@gmail.com.
To request a return, please email us at:
📩 info@luxsimjewellery.com
Include your order number and reason for return.
• Items must be unworn, undamaged, and returned in original packaging.
• Returns after 14 days will not be accepted.
• Return shipping costs are the customer’s responsibility.
• Shipping fees are non-refundable.
• Refunds are issued to the original payment method after inspection.
Please note:
• Personalized or made-to-order items are non-refundable.
• Earrings and other pierced jewelry cannot be returned for hygiene reasons.
• Sale items are final and cannot be returned or refunded.
• Returned items must be in resaleable condition.
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FAULTY ITEMS
If your item arrives damaged or faulty, contact us within 24 hours of delivery at
📩 info@luxsimjewellery.com
Please include a photo of the item.
We’ll offer a refund or store credit depending on the situation.
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UNDELIVERED PARCELS
If your parcel is returned to us due to:
• incorrect address
• failed delivery attempts
• unpaid customs fees
You’ll be refunded for the item(s) only.
Shipping fees are not refundable.
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INTERNATIONAL CUSTOMERS
• Customers are responsible for accurate shipping information and any customs duties/taxes.
• We are not liable for delays or losses due to customs or incorrect addresses.
de remboursement (Luxsim)
RETOURS
Vous pouvez retourner votre article dans un délai de 14 jours après réception.
Pour demander un retour, contactez-nous à :
📩 info@luxsimjewellery.com
En mentionnant votre numéro de commande et la raison du retour.
• Les articles doivent être non portés, non endommagés, et retournés dans leur emballage d’origine.
• Les demandes de retour au-delà de 14 jours ne seront pas acceptées.
• Les frais de retour sont à la charge du client.
• Les frais d’expédition ne sont pas remboursables.
• Les remboursements seront effectués sur le mode de paiement initial après inspection.
Veuillez noter :
• Les articles personnalisés ou fabriqués sur commande ne sont pas remboursables.
• Les boucles d’oreilles et bijoux percés ne peuvent pas être retournés pour des raisons d’hygiène.
• Les articles en promotion sont définitifs et ne peuvent être ni retournés ni remboursés.
• Les articles retournés doivent être en parfait état de revente.
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ARTICLES DÉFECTUEUX
Si votre article est endommagé à la livraison, veuillez nous contacter dans les 24 heures à :
📩 info@luxsimjewellery.com
Avec une photo à l’appui.
Nous proposerons un remboursement ou un avoir selon le cas.
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COLIS NON LIVRÉS
Si votre colis nous est retourné pour cause de :
• adresse incorrecte
• tentatives de livraison échouées
• frais de douane impayés
Vous serez remboursé uniquement pour l’article.
Les frais d’expédition ne seront pas remboursés.
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CLIENTS INTERNATIONAUX
• Le client est responsable des informations d’expédition exactes et des frais de douane éventuels.
• Nous ne sommes pas responsables des retards ou pertes liés à la douane ou à une adresse incorrecte.